Unedited words from patients and families treated at CM Hospital, shared with their permission.
“I reached the emergency at 2 in the morning with chest pain. An ECG was done before I had even sat down, treatment was started within minutes and I was shifted to the ICU. They did not waste a single minute — I am alive because of them.”
“This was a high-risk twin pregnancy and I was terrified. Dr. Sunita explained every scan patiently and I delivered both babies safely at 36 weeks. The nursing staff treated me like family for the whole month.”
“I had put off my knee replacement for six years out of fear. I walked with a stick on the day of surgery and walked without one on the fourth day. I only wish I had done it earlier.”
“Eighteen months of chemotherapy is a long road. My nurse navigator called me before every cycle, sorted out my insurance and remembered my daughter's name. That is the part I will never forget.”
“My father had a stroke and we brought him in within two hours. He received the clot-dissolving injection the same evening and today he walks on his own and does his morning puja. We had almost given up hope.”
“After four years of trying, Dr. Aisha was the first doctor who tested both of us properly and told us honestly what our real chances were. Our son is now eight months old. Thank you for not giving us false hope.”
“I have been on dialysis here for three years. The evening shift means I never miss a day of work, the machines are always ready on time, and the staff know me by name. That matters more than people realise.”
“My daughter was born at 28 weeks weighing 1.1 kg. Sixty-two days in the NICU, and the doctors called us for rounds every single morning. She is two now and running around the house.”
“I had jaundice and severe pain for weeks and three hospitals could not find the cause. Here an ERCP was done the same day, the bile duct stone was removed and I went home the next morning.”
“At 71 I had almost stopped reading. The cataract surgery took fifteen minutes and there was no injection and no pain. The very next morning I read the newspaper without glasses.”
“I spent eleven days on a ventilator with severe pneumonia. The ICU team called my family twice a day with updates, which meant everything to them. I am breathing on my own and back to my shop.”
“My sugar had been above 300 for two years. With the glucose sensor, a proper diet plan and the right medicines, my HbA1c is 6.4 today and I have lost 14 kilos. Nobody had ever explained it to me like this before.”
We read every piece of feedback, good and bad. Compliments go to the named staff member; complaints go to the quality committee, are acknowledged within 24 hours and closed within seven working days with a written response.
