The hospital is staffed, not on call
Emergency physicians, theatre staff, intensivists and nurses physically present through the night, every night — rosters published four weeks ahead so nobody is guessing.
Chief Executive Officer
The desk where the day-to-day running of the hospital stops.
Chief Executive Officer
Deepak Mishra
Deepak Mishra is Chief Executive Officer of CM Hospital, the 100-bed multi-speciality and trauma centre on Bailey Road, Patna. The chief executive’s office is where the running of the hospital stops — not the clinical decisions, which belong to the treating consultant, but everything that decides whether those decisions can be carried out at two in the morning.
That means the roster, the theatre and ICU being staffed round the clock, the estimate a family is given before a planned procedure, and what happens when someone tells us we got it wrong. Each of those has a named desk, and this office answers for all of them.
The Office
What this desk answers for
Clinical judgement belongs to the treating consultant. Everything that decides whether that judgement can be acted on belongs here.
The estimate comes first
A written estimate before every planned procedure, itemised billing, and nothing added quietly at discharge. Billing disputes are answered by this office in writing.
Care does not wait for payment
In an emergency, treatment starts and the paperwork follows. That rule is not negotiable at any level of the hospital.
Complaints reach a person
Every complaint goes to the quality committee and is answered within seven working days. Compliments reach the named staff member.
Something we should know?
Compliments, complaints and suggestions all reach this office. You will get a reply in writing within seven working days.
