Chest pain or pressure
Especially with sweating, breathlessness, or pain spreading to the arm, jaw or back. Do not drive yourself.
Open now · 24x7
Emergency & Trauma Care
Doctors on the emergency floor at all hours, with the operation theatres, ICU, laboratory and blood arrangement all in the same building as the resuscitation bays.
Come Immediately If
Symptoms that should never wait until morning
Face droop, arm weakness, slurred speech
Note the exact time symptoms began — it decides which stroke treatments are still possible.
Severe breathlessness
Unable to complete a sentence, blue lips, or gasping at rest.
Heavy bleeding that will not stop
Including vomiting blood, black stools, or bleeding after injury.
Seizure or sudden unconsciousness
Do not put anything in the mouth. Turn the person on their side and call an ambulance.
Worst headache of your life
Sudden, severe headache with vomiting, neck stiffness or confusion.
Major injury or road accident
Suspected fracture, deep wound, head injury or a fall from height.
High fever with confusion or rash
Particularly in children, the elderly or anyone on chemotherapy.
A baby who is not feeding or is unusually drowsy
Grunting, blue tinge, refusing feeds or very reduced urine output.
On Arrival
What happens in the first ten minutes
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0–1 min
Triage at the door
A triage nurse assesses your airway, breathing, circulation and pain score, and assigns a colour code. Red-zone patients bypass registration entirely.
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1–5 min
Resuscitation bay
Monitors, oxygen, IV access and bloods are started simultaneously by the emergency team while an emergency physician takes the history.
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5–10 min
Point-of-care tests
Bedside ECG, blood gas, troponin and ultrasound are done in the bay itself — no transporting you elsewhere for basics.
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10–20 min
Imaging and specialist call
CT is on the same floor. The relevant specialist — cardiologist, neurologist, surgeon — is called to the bedside, not consulted by phone.
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Within 30 min
Definitive treatment starts
Clot-dissolving therapy for a heart attack, wound and fracture management for trauma, or transfer to theatre for emergency surgery. Registration and billing run in parallel with your attendant.
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Ongoing
Family briefing
A designated staff member updates your family, and the treating doctor speaks with them once the immediate emergency is stabilised.
14
GPS-tracked ambulances,
6 with advanced life support
Ambulance Service
Treatment starts in the ambulance, not at the door.
Our advanced life support units carry a ventilator, defibrillator, infusion pumps, emergency drugs and a trained paramedic. ECGs are transmitted to the emergency physician while you are still on the road, so the emergency team is ready before you arrive.
- Average city response time of 12–18 minutes
- Inter-hospital retrieval of critically ill patients, including on ventilator support
- Neonatal transport incubator for newborn transfers
- Onward transfer arranged to a higher centre when a case needs it
- Dispatcher stays on the call and guides you on first aid
While You Wait
First aid that genuinely helps
Call for help and start chest compressions immediately — centre of the chest, hard and fast, about two per second, letting the chest come all the way back up. Do not stop to check for a pulse. If an AED is available, switch it on and follow the voice prompts. Compressions alone are far better than nothing.
Sit the person down and keep them still. Call an ambulance rather than driving. If they are not allergic and have no bleeding disorder, have them chew a 325 mg aspirin. Loosen tight clothing and stay with them.
Note the exact time symptoms started. Do not give food, water or medicines — swallowing is often unsafe. Lay them on their side if drowsy, and get to a stroke-ready hospital immediately.
Press firmly on the wound with a clean cloth and keep pressing — do not lift it to check. Raise the limb above heart level if possible. Do not apply a tourniquet unless bleeding is life-threatening and pressure has failed.
Cool with running tap water for 20 minutes. Do not use ice, toothpaste, oil or butter. Remove rings and watches early before swelling starts, cover loosely with cling film or a clean cloth, and come in.
Move hard objects away, cushion the head and turn them on their side. Do not restrain them or force anything into the mouth. Time the seizure — anything beyond five minutes is an emergency.
Give five firm back blows between the shoulder blades. If that fails, stand behind them and give abdominal thrusts inwards and upwards. Alternate the two until the object clears or help arrives.
Do not induce vomiting. Bring the container, strip or bottle with you — knowing exactly what was taken changes the antidote. Call the emergency line on your way.
Free CPR training
We run free hands-only CPR workshops every month for teachers, drivers, security staff and
anyone who wants to attend. Over 12,000 people trained so far —
register your group.
You will never be turned away for money
Life-saving treatment starts immediately, before any payment or paperwork. Our staff handle
registration and insurance formalities with your attendant while treatment is underway.
We also treat patients under Ayushman Bharat, CGHS, ECHS and ESIC in the emergency department.
