Patient Information

How things work here — from your first OPD visit to discharge, records and billing.

Your first OPD visit

Book online or by phone if you can — walk-ins are welcome but wait longer. Our OPD runs Mon – Sat: 9:00 AM – 8:00 PM and Sunday: 9:00 AM – 2:00 PM.

Step by step

Pay the consultation fee and collect your token and UHID card. Keep the UHID — every future visit and report links to it.

Vitals — height, weight, blood pressure and temperature — are recorded by the OPD nurse.

Meet your consultant. Bring all previous reports; it saves repeating tests.

If tests are advised, the sample collection room is on the same floor. Reports are uploaded to the patient portal.

Collect medicines from the 24x7 pharmacy on the ground floor, and book your follow-up before you leave.

Getting your OPD number (token)

How	When numbers are given	What you get
Phone booking Call +91 90316 83524	During OPD hours, up to 7 days ahead	Token confirmed by SMS with the doctor, floor and room
Online booking Appointment form	Any time, day or night	Callback within 30 minutes during working hours
WhatsApp Message +91 90316 83524	During OPD hours	Token sent back on the same chat
Walk-in counter Ground floor registration	From 8:30 AM, and through the day	Printed token, seen in turn after booked patients

Booked patients are seen at their slot; walk-ins are fitted in between them
Reach 15 minutes before your slot so vitals can be recorded first
Emergencies always take priority — if a doctor is called away, the desk will tell you the new expected time
A follow-up within 15 days of the first visit is charged at half the consultation fee
Keep your UHID card — every future visit, report and bill links to it

Doctor sitting times

Every consultant's OPD days and timings are listed on their own profile page, and the desk confirms the doctor is in before your token is issued.

See all doctors & timings Book a slot

What to bring

Photo ID — Aadhaar, driving licence or passport
Insurance card, CGHS/ECHS card or Ayushman Bharat card
All previous prescriptions and discharge summaries
Current medicine strips, or a written list with doses
Old scan films, CDs and pathology slides
A list of your questions — it is easy to forget them in the room

Bring someone with you For a first visit about a serious problem, bring a family member. Two people remember far more of a consultation than one, and it helps when decisions need to be discussed at home.

Getting admitted

Planned admissions are usually asked to report by 8 AM. Emergency admissions happen straight from the emergency department with no prior formalities.

Before admission

Collect your written estimate from the admission counter — it lists surgeon fees, theatre charges, implants, room rent and expected stay
If you are using insurance, submit your policy card at least 48 hours earlier so pre-authorisation can be arranged
Complete the pre-anaesthetic check-up if surgery is planned
Follow the fasting instructions exactly — surgery gets postponed otherwise
Arrange one attendant who can stay; two for deluxe rooms and suites

What to pack

Loose, comfortable clothing and slippers with a back strap
Toiletries, towel and any assistive devices (glasses, hearing aid, denture case)
All current medicines in their original strips
Phone charger with a long cable, and a power bank
A small amount of cash; leave jewellery and valuables at home

Tell us about every medicine Blood thinners, diabetes drugs, herbal and ayurvedic products can all affect surgery and anaesthesia. Nothing you disclose will be judged; something you hide can cause real harm.

Consent

You will be asked to sign an informed consent before any procedure. Read it. Ask what the specific risks are in your case, what the alternatives are, and what happens if you decline. You may withdraw consent at any point before the procedure.

Discharge day

Discharge decisions are taken on the morning round. Cashless clearance can add a few hours, so plan to leave in the afternoon rather than early morning.

Morning round

Your consultant confirms discharge and writes the summary and prescription.

Bill finalisation

Billing compiles the final bill including pharmacy returns. Unused medicines are credited back.

Insurance clearance

For cashless cases we send the final bill to your insurer and wait for approval of the settled amount.

Payment

You settle any non-covered amount, co-payment or deductible at the billing counter.

Discharge counselling

The nurse explains medicines, wound care, diet, warning signs and your follow-up date.

Documents

You leave with the discharge summary, prescription, reports, implant card if applicable, and insurance copies.

Before you leave, make sure you know

Which medicines to take, at what dose, and for how long
Which of your old medicines to stop or restart
The three or four warning signs that mean you should come back immediately
When to have the wound checked or stitches removed
What you can and cannot do — driving, lifting, stairs, work, travel
The date of your follow-up and whom to call with a question

Reports & medical records

Getting your reports

Routine blood and urine reports: same day, usually within 4 hours
Imaging: X-ray same day; CT, MRI and ultrasound within 24 hours
Histopathology and cultures: 48–96 hours depending on the test
All reports are uploaded to the patient portal and can be emailed on request

Requesting complete case records

Submit a written request at the medical records department with your photo ID and UHID. Copies are issued within 48 working hours. Only the patient, or a legal next of kin with authorisation, can collect them. A nominal photocopying charge applies.

How long we keep records

Inpatient records are retained for a minimum of three years from the date of discharge as required by regulation, and considerably longer for cases involving medico-legal matters, implants or cancer treatment. Imaging is archived digitally.

Keep your own copy Photograph every prescription and report on your phone and keep them in one album. It is the single most useful thing you can do for your future consultations — here or anywhere else.

Visiting hours & rules

Area	Visiting hours	Visitors at a time
General ward	11:00 AM – 1:00 PM · 5:00 PM – 7:00 PM	2
Private & deluxe rooms	11:00 AM – 1:00 PM · 5:00 PM – 8:00 PM	3
ICU / HDU	12:00 PM – 1:00 PM · 6:00 PM – 7:00 PM	2
NICU	Parents only, scheduled kangaroo-care slots	1 parent
Post-operative recovery	No visitors until shifted to the ward	—

Please help us by

Not visiting if you have a cough, cold, fever or loose motions
Using the hand sanitiser at every ward entrance
Not bringing children under 12 into wards or the ICU
Keeping phones on silent and conversations quiet
Not bringing food for patients without asking the nurse first
Not sitting on patient beds or moving equipment
Not photographing other patients or staff

Daily family briefing For ICU patients, the treating intensivist gives a scheduled update to the family once a day. Nominate one family spokesperson — it prevents mixed messages and lets the team focus on the patient.

Charter

Patient rights and responsibilities

Your rights

To be treated with dignity, regardless of religion, caste, gender or ability to pay
To know the name and qualification of every doctor treating you
To a clear explanation of your diagnosis, options and expected cost
To give or refuse informed consent for any procedure
To confidentiality of your medical information
To privacy during examination and treatment
To a second opinion, including from outside this hospital
To an itemised bill and an explanation of every charge
To access your own medical records
To complain without fear of your care being affected

Your responsibilities

Give complete and honest information about your health and medicines
Follow the agreed treatment plan, or tell us if you cannot
Respect other patients' privacy and rest
Treat staff with courtesy — abuse of staff is not tolerated
Keep appointments, or cancel so the slot goes to someone else
Settle bills as agreed
Observe no-smoking, no-alcohol and visiting-hour rules
Look after your own valuables

Grievance redressal Raise concerns first with the nurse in charge, then the floor manager, then the patient relations desk. Unresolved matters go to the Medical Director and the hospital quality committee. Complaints are acknowledged within 24 hours and closed within seven working days with a written response.