Patient Information
Admission, discharge, billing and your rights as a patient — written plainly, before you need it.
How the OPD token works
Outpatients are seen in token order. This is how a visit to the OPD works, from the counter to the consultant.
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1
Register at the OPD counter
Give the patient’s name, age and mobile number. On a first visit you are given an OPD card — bring it every time you come back.
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2
Collect your token number
The counter issues a token for the doctor you are seeing. Tokens are given in the order patients register.
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3
Wait to be called
Sit near the doctor’s chamber. Patients are called by token number, so stay close enough to hear yours.
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4
Booked online or by phone?
Tell the counter you have a booking. You still collect a token, and the desk fits you in as close to your confirmed time as the clinic allows.
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5
After the consultation
Tests are done at the laboratory and medicines are available at the pharmacy in the building. Keep your OPD card and prescription together for the follow-up.
What to bring
- Photo ID — Aadhaar, driving licence or voter card
- Insurance card or scheme card, and the policy number
- All previous prescriptions, discharge summaries and reports
- The medicine strips you are currently taking, or a written list
- Old scan films and CDs, if you have them
- A family member who can give consent, for a planned procedure
Admission
Planned admissions are done at the front desk. You will be given a room, an estimate in writing and the name of the consultant responsible for your care. If you are using insurance, tell us the policy number at this point rather than at discharge — the pre-authorisation takes time and it is better started early.
Emergency admissions skip all of this. Treatment starts on arrival and the paperwork is done once the patient is stable.
During your stay
- One attendant may stay overnight with the patient. Please keep it to one.
- The treating consultant does a daily round. Ask your questions then — the nursing staff will note anything you want raised.
- Meals are provided for the patient according to the diet the doctor has prescribed.
- Please do not bring valuables. The hospital cannot take responsibility for them.
Billing and estimates
Every planned procedure gets a written estimate before it is done. The final bill is itemised. If something is added during treatment — a longer ICU stay, an extra investigation — you are told at the time, not at discharge.
Interim bills are available at any point during a long admission. Ask the billing desk; you do not have to wait until discharge to know where you stand.
Discharge
- The consultant decides discharge on the morning round.
- You receive a discharge summary — keep it, and bring it to every follow-up.
- Medicines are explained by the nursing staff before you leave. Ask if anything is unclear.
- The first follow-up date is written on the summary. Do not skip it even if you feel well.
Your rights as a patient
- To be treated first. Emergency care is not conditional on payment.
- To know what is wrong — the diagnosis, the plan, and the alternatives, in a language you speak.
- To know what it costs before a planned procedure, in writing.
- To refuse any treatment, and to be told what refusing means.
- To a second opinion, and to your records so you can get one.
- To privacy and dignity during examination and treatment.
- To complain and be answered, with a reference number.
And what we ask of you
- Tell us everything about your history and current medicines, including anything ayurvedic or homeopathic.
- Keep to one attendant, and to visiting hours.
- Treat the nursing and support staff with courtesy.
- Follow the treatment plan, and tell us if you decide not to.
Asked at the front desk
You can book online through this website, call our appointment helpline, message us on WhatsApp, or walk in to the OPD registration counter. Online and phone bookings are confirmed by SMS within a few minutes during working hours.
Yes — choose the consultant when you book. Where a doctor's OPD days and timings have been published they are shown on the doctor's profile page; if they are not, the appointment desk will tell you when your doctor is sitting. If your preferred doctor is unavailable, our coordinator will suggest the next available slot or a colleague in the same speciality.
A photo ID, your insurance or scheme card if applicable, all previous prescriptions and reports, current medicine strips or a written list, and details of any allergies. Bringing old films and CDs of scans genuinely helps.
Yes. Bring your reports and scans to an OPD consultation and our specialist will go through them with you and give a written opinion. Choose "Second Opinion" when booking so enough time is set aside.
We have cashless tie-ups with more than 20 insurers and TPAs, along with Ayushman Bharat, CGHS, ECHS and ESIC. The full list is on our Insurance page, and our desk will verify your specific policy before admission.
Submit your policy card and ID at the insurance desk. We send a pre-authorisation request to your insurer, which is usually approved within a few hours for planned admissions and on an emergency basis for urgent ones. You pay only non-covered items and any co-payment.
Yes. For every planned procedure we provide a written package estimate covering surgeon fees, theatre charges, implants, room category and expected stay, along with a clear list of what is excluded.
Cash, all major debit and credit cards, UPI, net banking and NEFT. Interest-free EMI options are available on select procedures through partner banks.
General wards and private rooms: 11:00 AM to 1:00 PM and 5:00 PM to 7:00 PM. ICU visiting is restricted to two attendants during designated slots, with a daily doctor briefing for families.
Yes. One attendant may stay overnight in private and deluxe rooms, where a recliner or sofa-bed is provided. Ward accommodation depends on availability and infection-control requirements.
